At Zywave, we believe in transforming the way insurance organizations operate. We are driven by innovation, not just for our customers, but also in our own operations. We are dedicated to continuous improvement and the highest level of customer service.
As a testament to those commitments, we are thrilled to announce that we have been honored with five prestigious Stevie® Awards at the 19th annual Stevie Awards for Sales & Customer Service. Among the accolades, Zywave earned the coveted Gold Stevie® Award for Customer Service Transformation, recognizing our dedication to improving customer satisfaction, operational efficiency, and innovation. The judges noted Zywave’s innovative approach, leveraging data-driven methodologies and cutting-edge, AI technology to enhance customer experience.
Additionally, we received:
- Silver Awards for Best Use of Technology in Customer Service, Contact Center Leader of the Year (Emre Tekoglu), and Customer Service Management Team of the Year.
- Bronze Award for Contact Center of the Year (Over 100 Seats) in the Technology Industries.
Celebrating Leadership Excellence
A highlight of this achievement was the recognition of Emre Tekoglu, Zywave’s Vice President of Customer Support, as Contact Center Leader of the Year. Judges praised Tekoglu’s leadership, calling it “nothing short of transformative” and highlighting his ability to reduce attrition, drive innovation, and improve customer satisfaction. Through initiatives like AI-driven efficiencies and his focus on employee development, Tekoglu has positioned Zywave as a leader in customer support.
Our Transformation Journey
The judges were equally impressed by Zywave’s company-wide transformation. One judge noted, “The progress they have made in transforming processes to drive improved customer experience is what truly stood out.” They also acknowledged Zywave’s unique focus on developing not just frontline professionals, but also leadership and management—a key factor in driving employee retention and overall performance.
Looking Ahead
This year’s awards spotlight Zywave’s commitment to fostering innovation and excellence in the insurance industry. As we celebrate this milestone, we remain dedicated to pushing boundaries and delivering exceptional solutions for our customers.
To learn more about the Stevie® Awards and this year’s winners, visit www.StevieAwards.com/Sales. For more Zywave updates, check out our Newsroom or follow us on LinkedIn.
