Insurtech awarded top honors in Customer Service Transformation category
Industry-leading insurtech Zywave has won five Stevie Awards in the in the 19th annual Stevie Awards for Sales & Customer Service. The recognition includes highest honors, Gold in the category of Customer Service Transformation for the company’s unprecedented improvement in customer satisfaction, operational efficiency, and innovation.
“We’re proud to celebrate the incredible, transformative journey of Zywave’s Customer Support department over the last couple of years,” said Martin Simoncic, Zywave’s Chief Executive Officer. “We have one of the most data-driven, dedicated, and efficient teams in the business and our customers have never been happier with the support they’re receiving.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Additional Zywave Stevie Award recognition includes:
Silver
- Best Use of Technology in Customer Service – Computer Industries
- Contact Center Leader of the Year: Emre Tekoglu, Vice President of Customer Support
- Customer Service Management Team of the Year
Bronze
- Contact Center of the Year (Over 100 Seats) – Technology Industries
“By blending strategic leadership, a culture of promotion, and continuous improvement, we have transformed our Customer Support department into a powerhouse of innovation and excellence,” said Tekoglu, Zywave’s Vice President of Customer Support, and winner of Contact Center Leader of the Year. “I am incredibly proud of our team’s dedication and hard work. Our success is a testament to the power of teamwork and a growth mindset.”
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. This year’s winners will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10, 2025.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2026 competition will be accepted starting this July.
About Zywave
Zywave leads the insurtech industry, powering the modern insurance lifecycle while fostering connections between innovative agents and brokers, insurers, and MGAs. Zywave’s customizable, all-in-one platform accelerates digitalization, distribution, and profitability to help insurance organizations meet their specific growth goals. More than 15,000 insurers, MGAs, agencies, and brokerages worldwide—including all of the top 100 U.S. insurance brokerages—use Zywave solutions to increase efficiency, make better informed business decisions, and fuel organic growth. Additional information can be found at www.zywave.com.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
